Murnosplex is committed to delivering high-quality decorative items across Hong Kong with efficiency and transparency. This Shipping Policy outlines our logistics framework, ensuring you understand how your order moves from our warehouse to your doorstep.
Our practices are designed to align with the Sale of Goods Ordinance (Cap. 26) and the Control of Exemption Clauses Ordinance (Cap. 71) of Hong Kong, providing a reliable service standard for every customer.
Territorial Limits
Murnosplex operates exclusively within the Hong Kong Special Administrative Region. We focus our logistics efforts on providing timely service to residential and commercial addresses within this territory. Please note the following restrictions:
- Regional Focus: We do not offer international shipping or delivery to locations outside of Hong Kong.
- Excluded Zones: While we cover major areas, certain remote locations or outlying islands may have specific delivery schedules based on local courier availability.
- Residency: By placing an order, you confirm that the delivery address is a valid location within our specified service area. This geographic focus allows us to maintain our strict delivery timelines and provide localized support.
Pricing Transparency
We believe that the price you see should be the price you pay. Murnosplex is committed to a simple and honest pricing model:
- No Shipping Fees: We provide delivery services at no additional cost to the customer.
- No Hidden Charges: There are no administrative fees, fuel surcharges, or hidden handling costs added at checkout or during the delivery process.
- Flat Rate Clarity: Every item listed on our website includes the cost of logistics within its displayed price, ensuring complete billing clarity before you finalize your selection.
Payment on Delivery Protocol
To ensure maximum security and convenience, Murnosplex utilizes a Cash on Delivery (COD) model. This protocol allows you to inspect the external packaging of your items before completing the transaction.
- Exact Amounts: Because our couriers do not always carry extensive change, we kindly request that customers have the exact total amount ready in HKD at the time of arrival.
- Handover Process: The courier will collect the full payment at your doorstep. Once the payment is received, the items are officially handed over to you.
- No Digital Prepayment: We do not request or accept credit card details or online transfers during the checkout process on our website, which protects your sensitive data from online risks.
Dispatch Definition and Timelines
Understanding when an order transitions from our facility to the logistics network is vital for managing your purchase.
- Handling Time: Our team requires 1 business day to pack and prepare your decorative items. This "handling" phase is where we ensure the product is secure for transit.
- Transit Time: Once dispatched, delivery typically takes another 1 to 2 business days. This makes the total delivery turnaround time 2 to 3 business days.
- Cancellation Policy: You may cancel your order at any time while it is still in the "Handling" phase. However, once an item is dispatched and handed over to our logistics partners, the order can no longer be cancelled. At this stage, the delivery process must be completed as scheduled.
For any queries regarding your shipment, our support team is available at contact@murnosplex.com from 9 AM to 5 PM HKT, Monday through Friday.
We strive to provide a professional and humanized approach to logistics, ensuring your home decor arrives safely and on time.
Entity Name: Murnosplex
Working Days: Monday to Friday
Live Hours: 9AM to 5PM, HKT