Welcome to Murnosplex. These Terms and Conditions govern your use of our website and the purchase of our decorative items. By accessing our platform or placing an order, you agree to be bound by these provisions.
Our goal is to provide a transparent and straightforward shopping experience for all our users in Hong Kong.
Section 1: Our Service Area
Murnosplex operates exclusively within the Hong Kong Special Administrative Region. Our services, including browsing, ordering, and delivery, are intended solely for residents and individuals located within this specific geographic area.
By placing an order, you confirm that you are a resident of Hong Kong and that the delivery address provided is within our regional boundaries. We do not facilitate international shipping or provide services to users outside of this jurisdiction.
This focus allows us to maintain efficiency and adhere strictly to the local regulations that govern electronic commerce and consumer rights within the region.
Section 2: Payment Protocols
We utilize a Cash on Delivery (COD) model for all transactions to ensure simplicity and security for our shoppers. When you finalize a purchase on our website, no payment is required at the digital checkout. Instead, the full transaction amount is collected in person at your specified doorstep at the time of delivery.
We believe in complete transparency regarding costs. There are no hidden fees, added taxes, or shipping costs applied to your order. The price you see on the product page is the final amount you pay to the courier.
Please ensure that the exact amount is ready upon the arrival of your package to facilitate a smooth handover. Because we operate through COD, we do not store or process your credit card or sensitive billing information on our servers, aligning with high standards of data privacy and reducing the risk of online payment fraud.
Section 3: Shipping and Delivery Timelines
At Murnosplex, we aim to get your decorative items to your home as efficiently as possible. Our shipping process follows a structured timeline to ensure your order arrives in excellent condition:
- Order Processing: Once an order is placed, our team requires 1 business day to pack and prepare your items for transit. This ensures that every piece is handled with the necessary attention to detail before leaving our facility.
- Transit Schedule: After the packaging phase, the delivery typically takes 1 to 2 business days to reach your location in Hong Kong. It means you can expect your item to arrive within 2 to 3 business days from the date of order confirmation.
- Operational Days: Please note that our business days are Monday through Friday. Orders placed over the weekend or on public holidays will begin processing on the following working day.
- Finality of Dispatch: As soon as the item is handed over to our logistics partners, the order is considered dispatched. From this point forward, cancellations can no longer be processed.
Section 4: After-Sales
Murnosplex prioritizes a smooth resolution for any issues with your order. We offer a 30-day window for returns, which commences on the date of delivery. To maintain transparency and meet regional standards, please observe the following guidelines:
- Damaged or Incorrect Items: If your order arrives with physical issues or is not the item you selected, notify us at contact@murnosplex.com. We will arrange a pickup from your Hong Kong address. This service is provided at no cost to you; we cover the return logistics entirely.
- Inspection Period: Once the item returns to our facility, our team conducts a thorough inspection within 24 hours. This step ensures we understand the nature of the issue before proceeding with a solution.
- Resolution Options: Following inspection, we will arrange for a replacement of the item. If the specific decorative piece is no longer available or the damage is beyond a simple fix, we will move forward with a full refund of your payment.
- Refund Method: Since our transactions occur via COD, we do not have your billing records on file. We will reach out via email to request your bank transfer details. Once processed, the amount typically appears in your account within 5 to 6 business days, depending on your banking institution.
- No Extra Fees: We do not apply any restocking fees for returns involving damaged or incorrect shipments. The price you paid at your doorstep is the amount subject to the refund.
- Change of Mind Policy: We do not accept returns, exchanges, or refunds if you simply change your mind after receiving the product. We encourage you to be certain of your choice before finalizing the order.
- Cancellation Window: You may cancel an order only while it is still being processed at our warehouse. Once the item is dispatched and enters the logistics network, the delivery must be completed, and the cancellation window closes.
Section 5: Data and Integrity
Your privacy and the integrity of your personal information are central to our operations. All data collected during the ordering process is handled in strict accordance with our Privacy Policy and the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong. We collect only the information necessary to fulfill our service obligations, such as your name, address, and contact number.
Our support team is available to assist with any queries or concerns regarding your data or our services. We are live from 9 AM to 5 PM HKT, Monday through Friday. You can reach us at contact@murnosplex.com, and we will strive to provide clear and helpful responses.
We maintain these standards to ensure our business remains compliant with local laws and global digital advertising policies, providing you with a reliable and professional environment for all your decorative needs. By using Murnosplex, you agree that these terms constitute the entire agreement between you and our brand regarding your purchases.
Entity Name: Murnosplex
Working Days: Monday to Friday
Live Hours: 9AM to 5PM, HKT